In my first encounter with the Manitoba Government, they made 13 mistakes in spelling my 10-letter name. Off to a good start... So I emailed them and said I'd like it fixed. They passed the email around until they got to the right department head and she emailed me saying I just don't understand the situation. So I emailed her again explaining that I understand the situation perfectly well and her clerk screwed up. 48 minutes later, the problem was fixed and they apologised to me.

Three things that are different from the GNWT:
1) "48 minutes later"
2) "the problem was fixed"
3) "they apologised"

All that and they get paid 38% less than GNWT employees, too.